WRPS using new technology to improve communication with region residents


  • Community   Fri, Jul 1st, 2022   Wilmot-Tavistock Gazette



By Wilmot-Tavistock Gazette
The Waterloo Regional Police Service (WRPS) is launching a new technology, aimed at improving and enhance communication with residents of the region.
The new technology, called SPIDR Tech, is a software that automatically sends customized text messages to crime victims or community residents who report a crime, as well as surveys to determine community trust and satisfaction with the WRPS.
“Our communications centre receives nearly 800 9-1-1 calls every day. By leveraging the SPIDR tech platform, we can reduce the amount of calls to our communications centre requesting police report updates,” said Police Chief Bryan Larkin.
“Safety is our top priority. Reducing these types of non-emergency calls to our communications centre means those who truly need our help can get it as fast as possible.”
The WRPS is one of the first police services in Canada to implement SPIDR Tech, which includes a pilot project testing the technology until the fall, with plans for full implementation after.
Starting Monday, June 27, automated text messages will be sent to community residents who report break and enter incidents, both residential and commercial, or motor vehicle collisions on an SMS enabled device.
Once a report is received, the person who completed the report will receive a text message with information about their report, including confirmation that the report was received, the occurrence number, updates on officer arrival, as well as follow-up surveys to determine level of satisfaction with the service they received.
SPIDR Tech was created by a California-based company of former law enforcement officers to help police services improve communication, transparency and service delivery to the public.